FAQs
1️⃣ Do you offer free shipping?
✅ Yes! We offer FREE shipping across Saudi Arabia and the UAE — with no minimum spend required.
Just shop your favorites and enjoy smooth delivery right to your doorstep.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your city.
Fast, reliable, and always on time — that’s our promise.
3️⃣ Is Cash on Delivery (COD) available?
💵 Absolutely! Cash on Delivery is available in both UAE and KSA for your convenience.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to request a return or exchange.
Just ensure the item is unused and in its original packaging.
🔁 Refer to our full Return & Refund Policy for complete details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered!
If your order arrives damaged, defective, or incorrect, simply contact us immediately.
We’ll arrange a free replacement or a full refund — whichever you prefer.
7️⃣ Do you ship internationally?
🌍 Not yet!
We currently deliver only within the UAE and Saudi Arabia, but international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to assist you!
📧 Email: arabence.official@gmail.com
Or use the contact form on our website — we respond quickly!
9️⃣ Are your products authentic and high-quality?
💯 Yes — 100% genuine.
Arabence offers only authentic, high-quality products sourced from trusted suppliers.
Your satisfaction and trust are our priority.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to assist you.
📧 Just email us immediately at arabence.official@gmail.com.
💬 Still Have Questions?
We’re always ready to help!
📧 arabence.official@gmail.com